Effective Date: May 1st, 2026
Website: https://ewellsconsult.com/
Email: info@ewellsconsult.com
Office Address: 5 Park Street, East Legon, Accra, Ghana
GhanaPost GPS: G4-529-9144
E.Wells Realty & Consultancy (“E.Wells,” “we,” “us,” or “our”) respects the privacy, confidentiality, and trust of every individual who visits our website, submits information through our forms, communicates with our chatbot, contacts us through WhatsApp, or otherwise engages with our real estate advisory, property listing, rental, investment, and consultancy services.
This Privacy Policy explains how we collect, use, store, disclose, safeguard, and otherwise process personal information through our website, digital intake forms, chatbot systems, WhatsApp communications, email correspondence, internal customer relationship management systems, and related digital platforms.
E.Wells is based in Ghana and processes personal information in accordance with applicable Ghanaian data protection laws, including Ghana’s Data Protection Act, 2012. Because our website and services may be accessed by users globally, this Privacy Policy also addresses certain international privacy considerations, including rights that may apply to users located in jurisdictions such as the European Union, the United Kingdom, Canada, the United States, and other regions.
Meta’s WhatsApp Business Messaging Policy requires businesses to secure necessary notices, permissions, and consents for collecting, using, and sharing user information, including maintaining a published privacy policy. Ghana’s Data Protection Commission also recognizes individual rights relating to access, objection, consent withdrawal, and complaints regarding personal data processing. (WhatsApp for Business)
By using our website, submitting information through our forms, communicating with our chatbot, contacting us through WhatsApp, or otherwise providing personal information to E.Wells, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to personal information collected through or in connection with:
Our website at https://ewellsconsult.com/;
Website contact forms, property inquiry forms, intake forms, booking forms, and qualification forms;
Our website chatbot;
Our WhatsApp chatbot and WhatsApp Business communications;
Future communication channels we may adopt, including Facebook Messenger, Instagram, or other Meta-supported messaging platforms;
Email communications;
Internal lead management, customer service, property matching, viewing coordination, and operational systems;
Communications with our internal team, agents, consultants, and authorized technology support providers.
This Privacy Policy applies whether you are located in Ghana or outside Ghana.
This Privacy Policy does not apply to third-party websites, platforms, applications, or services that we do not own or control, even where those third-party platforms are linked from our website or communications.
We may collect personal information that you voluntarily provide to us when you interact with our website, chatbot, WhatsApp channel, intake forms, property inquiry forms, viewing request forms, email systems, or team members.
The categories of information we may collect include:
This may include your full name, nationality, country of residence, and other identifying details you choose to provide.
This may include your email address, phone number, WhatsApp number, and preferred method of communication.
This may include your preferred property type, preferred location or neighborhood, budget range, number of bedrooms, intended use, desired property features, furnishing preferences, and other property-related preferences.
This may include whether you are seeking to buy, rent, invest, list a property, book a viewing, request professional support, or explore financing or mortgage options.
This may include general budget information, financing or mortgage readiness, investment goals, purchase timeline, and other information relevant to determining suitable real estate options.
Unless specifically requested for a lawful and necessary purpose, users should avoid submitting highly sensitive financial information through general chatbot conversations.
Where applicable, you may voluntarily upload or submit documents in connection with an inquiry, application, property listing, qualification process, viewing request, or real estate transaction.
We may collect and retain records of your conversations with our chatbot, WhatsApp channel, email systems, forms, and internal team members. This may include message history, inquiry details, preferences, questions, responses, submitted documents, and follow-up notes.
When you visit our website or interact with our digital systems, we may collect technical information such as IP address, browser type, device information, operating system, pages visited, time of access, referral information, and other analytics or usage data.
Our website and intake forms may collect information necessary to respond to your inquiry, assess your request, match you with relevant property options, facilitate internal follow-up, or deliver our services.
We do not intentionally collect information that is unnecessary for the delivery, improvement, security, or administration of our services.
We may collect personal information directly from you when you:
Visit or browse our website;
Complete a contact form, intake form, property inquiry form, booking form, or qualification form;
Interact with our website chatbot;
Communicate with us through WhatsApp;
Send us an email;
Upload documents;
Request a viewing;
Request to be connected with an agent;
Ask to receive property recommendations;
Consent to receive property updates or marketing communications;
Communicate with our staff, agents, or representatives.
We may also collect limited technical information automatically through website technologies, hosting environments, analytics tools, server logs, cookies, webhooks, or similar technologies.
E.Wells may use chatbot technology and automated communication workflows to assist with property inquiries, lead capture, user support, property matching, viewing bookings, agent connection, and real estate recommendations.
Our chatbot may assist users by:
Answering general property-related questions;
Collecting inquiry details;
Matching users with potentially relevant listings;
Recommending rental, purchase, or investment options based on user-provided preferences;
Booking or assisting with property viewing requests;
Routing inquiries to the appropriate internal team member or agent;
Capturing information required for follow-up;
Supporting WhatsApp-based communication where applicable.
While our chatbot is designed to support users efficiently, chatbot responses may be automated and should not be treated as binding legal, financial, investment, tax, mortgage, valuation, or professional advice.
Property availability, pricing, viewing schedules, investment information, and transaction details should always be confirmed directly with an authorized E.Wells representative.
Where necessary, chatbot interactions may be reviewed by our internal team for quality control, customer support, lead follow-up, property matching, service delivery, troubleshooting, and system improvement.
Where you communicate with us through WhatsApp, we may process your name, phone number, WhatsApp number, message content, shared documents, inquiry details, and communication history for the purpose of responding to your request, providing property information, booking viewings, connecting you with agents, and delivering customer support.
By initiating communication with us through WhatsApp, submitting your WhatsApp number through our website, or consenting to receive WhatsApp messages from us, you authorize E.Wells to contact you through WhatsApp in connection with your inquiry or requested service.
We may request your permission before sending promotional property updates, investment opportunities, listing alerts, newsletters, or marketing communications through WhatsApp or other messaging channels.
Your use of WhatsApp is also subject to WhatsApp’s and Meta’s own terms, policies, and privacy practices. E.Wells does not control Meta’s independent processing of information on WhatsApp or other Meta-owned platforms.
Businesses using WhatsApp Business are responsible for obtaining appropriate notices, permissions, and consents to collect, use, and share user information, including maintaining a published privacy policy. (WhatsApp for Business)
We may collect, use, and process personal information for the following purposes:
To respond to inquiries submitted through our website, chatbot, WhatsApp, email, or forms;
To understand your property needs, preferences, budget, and intended transaction type;
To match you with relevant property listings;
To recommend rental, purchase, or investment opportunities;
To book, coordinate, or confirm property viewings;
To connect you with an appropriate E.Wells agent or internal team member;
To assess mortgage, financing, rental, purchase, or investment readiness where applicable;
To support client onboarding and relationship management;
To communicate with you regarding your inquiry or requested service;
To provide customer support and follow-up;
To maintain accurate internal records;
To improve our website, chatbot, forms, workflows, and customer experience;
To troubleshoot, test, maintain, secure, and improve our technology systems;
To send marketing, listing alerts, newsletters, or property updates where you have given permission or where permitted by law;
To comply with legal, regulatory, contractual, tax, accounting, audit, or dispute-resolution obligations;
To protect our rights, property, systems, users, clients, and business operations.
Where required under applicable data protection law, including Ghanaian data protection law and, where applicable, international privacy laws such as the European Union General Data Protection Regulation or the United Kingdom General Data Protection Regulation, we rely on one or more lawful bases for processing personal information.
These may include:
We may process your personal information where you voluntarily submit information, opt in to communications, request WhatsApp updates, upload documents, agree to receive property alerts, or otherwise provide consent.
We may process your personal information where processing is necessary to respond to your inquiry, match you with listings, book viewings, connect you with agents, or provide real estate consultancy services.
We may process your personal information where necessary for internal operations, service improvement, fraud prevention, system security, lead management, customer support, business administration, and technology maintenance, provided such interests do not override your privacy rights under applicable law.
We may process your personal information where necessary to comply with applicable laws, lawful requests, regulatory requirements, contractual obligations, tax obligations, audit requirements, or dispute-resolution processes.
In addition to chatbot communications, E.Wells may operate website forms and intake forms for property inquiries, buyer qualification, rental requests, mortgage-related inquiries, agent vetting, property listing submissions, viewing requests, and other real estate-related purposes.
Information submitted through these forms may be used to evaluate your request, determine appropriate next steps, assign your inquiry internally, communicate with you, and support the delivery of our services.
Where a form requests documents or additional information, you should only submit information that is accurate, relevant, and necessary for the purpose of the request.
Although certain parts of our inquiry and communication process may be automated, information submitted through our website, forms, chatbot, or WhatsApp channel may be reviewed by authorized members of the E.Wells internal team.
Human review may occur for purposes including:
Responding to inquiries;
Confirming property availability;
Booking viewings;
Assigning agents;
Following up with leads;
Verifying submitted information;
Improving service quality;
Troubleshooting technical issues;
Ensuring the accuracy and reliability of automated systems.
Access to personal information is limited to individuals and authorized service providers who require access for legitimate business, operational, technical, or service delivery purposes.
To operate our website, intake forms, chatbot, communications, and backend workflows, we may use trusted third-party tools and service providers.
These may include, but are not limited to:
Airtable for internal data organization, lead management, and customer relationship workflows;
Make.com for automation workflows, webhook processing, integration history, and workflow execution;
Zoho Mail for email communications;
Website hosting, form, chatbot, database, and technical infrastructure providers;
Meta and WhatsApp services where users communicate with us through WhatsApp or other Meta-supported platforms;
Technology development and maintenance providers who support the backend infrastructure of the website, chatbot, forms, automations, and related systems.
Our technology development team may have backend access to certain systems for development, testing, maintenance, troubleshooting, quality assurance, and technical support purposes.
Such access is governed by confidentiality obligations, including non-disclosure and confidentiality clauses, and is limited to legitimate technical and development purposes.
We do not authorize our technology providers to use personal information for their own independent marketing or unrelated commercial purposes.
E.Wells does not sell personal information.
We may share personal information only where necessary and appropriate, including with:
Authorized internal E.Wells staff;
Internal agents or representatives responsible for responding to your inquiry;
Authorized technical development and support providers under confidentiality obligations;
Service providers that support our website, chatbot, forms, email, CRM, automation, hosting, security, or communications infrastructure;
Regulatory authorities, courts, law enforcement, legal advisers, or professional advisers where required by law or necessary to protect our legal rights.
At this time, user data collected through the chatbot, website, and intake forms is intended to be shared internally and with authorized technology development support providers only, except where further sharing is required by law, requested by the user, necessary for service delivery, or expressly consented to by the user.
If, in the future, a user requests or authorizes E.Wells to connect them with external parties such as property owners, developers, landlords, mortgage providers, legal professionals, transaction partners, or other service providers, we may share only the information reasonably necessary to facilitate that requested service.
Where you provide permission, E.Wells may use your contact details to send property updates, listing alerts, investment opportunities, service updates, newsletters, promotional messages, or other real estate-related communications.
Marketing communications may be sent by email, WhatsApp, phone, SMS, or other communication channels, depending on the contact details you provide and the permissions you grant.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the message, replying with an opt-out request where applicable, or contacting us at info@ewellsconsult.com.
Even if you opt out of marketing communications, we may still send you non-marketing messages relating to active inquiries, requested services, transactions, appointments, account administration, legal notices, or service-related communications.
Our website may use cookies, server logs, analytics technologies, embedded tools, webhooks, or similar technologies to improve functionality, understand website usage, enhance user experience, diagnose technical issues, and maintain website security.
These technologies may collect information such as IP address, browser type, device type, operating system, referring pages, pages viewed, dates and times of visits, form interactions, chatbot interactions, and general usage patterns.
Make.com webhook history and related automation logs may temporarily or operationally retain submission data, event data, or system activity required to process, monitor, troubleshoot, or verify automation workflows.
You may be able to control or disable cookies through your browser settings. However, disabling cookies may affect certain website features or functionality.
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to respond to inquiries, manage client relationships, maintain property and lead records, provide services, comply with legal obligations, resolve disputes, support business operations, maintain security, and preserve accurate records.
Because real estate inquiries, client relationships, investment interests, property searches, listing histories, and transaction records may remain relevant over extended periods, E.Wells may retain information for an extended duration unless deletion is requested and we are legally, contractually, operationally, or technically permitted to delete it.
Where we no longer require personal information for a legitimate business, legal, operational, technical, or compliance purpose, we may delete, archive, anonymize, or securely retain it in accordance with applicable law and internal recordkeeping practices.
E.Wells serves users in Ghana and internationally, including diaspora clients, investors, property seekers, prospective buyers, renters, landlords, and other users located outside Ghana.
If you access our website, submit a form, use our chatbot, communicate with us through WhatsApp, or otherwise engage with us from outside Ghana, your information may be processed in Ghana or in other jurisdictions where our technology providers, hosting providers, communication platforms, automation tools, CRM systems, or service providers operate.
By using our website, submitting information, communicating with us, or using our chatbot or WhatsApp channel, you acknowledge that your information may be transferred, stored, accessed, or processed across jurisdictions.
Where required by applicable law, E.Wells will take reasonable steps to ensure that cross-border processing is conducted with appropriate safeguards, confidentiality obligations, access restrictions, and security measures.
The UK Information Commissioner’s Office explains that the UK GDPR may apply to organizations outside the UK where they offer goods or services to individuals in the UK. (ICO)
E.Wells is based in Ghana and processes personal information primarily in accordance with applicable Ghanaian data protection laws.
Because our website, chatbot, WhatsApp channel, forms, and real estate services may be accessed by users outside Ghana, including users in the United Kingdom, European Union, Canada, the United States, and other jurisdictions, certain users may have additional privacy rights under the laws applicable in their country or region.
Where applicable, these rights may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete personal information;
Request deletion of personal information;
Request restriction of certain processing activities;
Object to certain forms of processing;
Withdraw consent where processing is based on consent;
Request portability of personal information where applicable;
Opt out of direct marketing communications;
Lodge a complaint with a relevant data protection authority.
Where the European Union General Data Protection Regulation, the United Kingdom General Data Protection Regulation, or any other international privacy law applies to our processing of your personal information, E.Wells will take reasonable steps to respond to valid privacy requests in accordance with applicable legal requirements.
Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be limited under applicable data protection law.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, confidentiality obligations, system permissions, secure storage practices, password-protected systems, internal access restrictions, and the use of reputable technology providers.
However, no website, chatbot, messaging platform, email system, internet transmission, automation workflow, webhook, or digital storage system can be guaranteed to be fully secure.
Users are encouraged to avoid submitting unnecessary sensitive information through general chatbot or messaging channels.
You are responsible for ensuring that the information you provide to E.Wells is accurate, complete, and up to date.
If any personal information you have submitted to us changes, or if you believe that information we hold about you is inaccurate, you may contact us at info@ewellsconsult.com to request correction or update.
Subject to applicable law, you may have rights in relation to your personal information, including rights to access, correction, objection, consent withdrawal, prevention of certain processing, and complaint.
Ghana’s Data Protection Commission identifies several rights of data subjects, including the right to object, right to access, right to prevent processing, right to be informed, right to complain, and right to give and withdraw consent. (Data Protection Commission)
To exercise any privacy right, please contact us at:
E.Wells Realty & Consultancy
Email: info@ewellsconsult.com
Address: 5 Park Street, East Legon, Accra, Ghana
GhanaPost GPS: G4-529-9144
We may need to verify your identity before responding to certain requests.
Our website, chatbot, WhatsApp channel, intake forms, and real estate services are not intended for children or minors.
We do not knowingly collect personal information from children.
If we become aware that personal information has been submitted by a child without appropriate authorization, we may delete such information from our records.
Our website, chatbot, WhatsApp channel, emails, or communications may contain links to third-party websites, property platforms, payment platforms, social media pages, maps, or other external resources.
We are not responsible for the privacy practices, security standards, content, or policies of third-party websites or platforms that we do not own or control.
Users should review the privacy policies of those third parties before submitting personal information to them.
Our chatbot and digital systems may assist in recommending properties, investment options, rental options, buying options, or next steps based on information provided by the user.
Such recommendations are informational and preliminary in nature.
They do not constitute a binding offer, professional valuation, legal advice, financial advice, investment advice, tax advice, mortgage approval, guarantee of financing, or guarantee of property availability.
All property details, pricing, availability, investment considerations, legal documentation, and transaction terms should be independently verified and confirmed with an authorized E.Wells representative and, where appropriate, qualified professional advisers.
E.Wells treats user, client, inquiry, and transaction-related information as confidential and limits access to individuals who require such access for legitimate business, operational, technical, or service delivery purposes.
Where third-party technology development or support providers have backend access to systems containing personal information, such access is subject to confidentiality obligations and is used only for authorized development, maintenance, troubleshooting, technical support, and operational purposes.
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, business practices, chatbot functionality, WhatsApp integrations, intake forms, or data processing activities.
Where we make material changes, we may update the effective date at the top of this Privacy Policy and, where appropriate, provide additional notice through our website or communication channels.
Your continued use of our website, chatbot, forms, WhatsApp channel, or services after an updated Privacy Policy is published constitutes acknowledgment of the updated Privacy Policy.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way E.Wells handles personal information, please contact us at:
E.Wells Realty & Consultancy
5 Park Street, East Legon, Accra, Ghana
GhanaPost GPS: G4-529-9144
Website: https://ewellsconsult.com/
Email: info@ewellsconsult.com
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